Welcome to Driff Surf Store’s FAQ section! We’re stoked to help answer your questions about our products, shipping, payments, and more. Below you’ll find answers to the most common questions from our global community of surf enthusiasts.

About Our Products

What types of surfboards do you offer?
We specialize in a variety of wave-riding equipment to suit every surfer’s needs:
  • Bodyboards
  • Fish & Hybrid boards
  • Longboards
  • Shortboards
  • Skimboards
  • Soft boards (perfect for beginners)
  • SUP (Stand Up Paddleboards)
Each board is selected for quality and performance to help you catch the perfect wave!
How do I choose the right board for my skill level?
Our team of surf experts recommends:
  • Beginners: Start with our soft boards or longboards for stability
  • Intermediate surfers: Try fish & hybrid boards for versatility
  • Advanced riders: Our shortboards offer high performance
  • Wave enthusiasts: Skimboards are great for shore breaks
Need personalized advice? Email our surf-obsessed team at [email protected]!

Ordering & Payments

What payment methods do you accept?
We accept all major payment options to make your checkout smooth:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment details. Your financial information is never stored on our servers.

Shipping & Delivery

What are my shipping options?
We offer two great shipping methods to get your gear to you:
  1. Standard Shipping ($12.95 USD): Fast delivery in 10-15 days after dispatch via DHL or FedEx with full tracking
  2. Free Shipping: For orders over $50, delivered in 15-25 days after dispatch via EMS with basic tracking
Note: All orders take 1-2 business days to process before shipping (slightly longer during peak seasons).
Do you ship internationally?
Yes! We ship to surfers across five continents. Currently, we cannot ship to some remote areas in Asia. If you’re unsure about your location, just email us with your address and we’ll check for you!
How is my board packaged for shipping?
Every board is carefully packed in our specially designed protective packaging. Whether it’s a fragile skimboard or a sturdy SUP, we ensure it arrives in perfect condition. Our packaging includes:
  • Custom-fit padding
  • Reinforced corners
  • Water-resistant materials
  • Secure strapping

Returns & Exchanges

What’s your return policy?
We want you to be stoked with your purchase! If you’re not completely satisfied:
  • You have 15 days from receipt to initiate a return
  • Boards must be in original, unused condition
  • Original packaging must be intact
To start a return, email our customer service team at [email protected] with your order number and reason for return.
Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged.
What if my board arrives damaged?
Oh no! We take great care in packaging, but sometimes shipping happens. If your board arrives damaged:
  1. Do not accept delivery if packaging shows visible damage
  2. Take photos of any damage to the packaging and product
  3. Contact us immediately at [email protected]
We’ll work quickly to resolve the issue and get you back in the water!

Account & Customer Service

How do I contact customer service?
Our surf-loving team is always happy to help! You can reach us at: We typically respond within 24 hours (except weekends and holidays).
Do you offer discounts for bulk orders?
Stoked you’re asking! For orders of 3+ boards, we may be able to offer special pricing. Email us at [email protected] with details about your desired boards and quantities, and we’ll send you our best offer!
Still have questions? The ocean’s calling and so are we! Reach out anytime – we’re here to help you find your perfect wave-riding companion.