Welcome to Driff Surf Store’s Shipping & Returns information page! We’re stoked you found the perfect board to ride those waves, and we want to make sure your experience with us is as smooth as your best surf session.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your board ships.
Shipping Options
We offer two shipping methods to get your board to you:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Free Shipping – via EMS (for orders over $50)
- Delivery time: 15-25 business days after shipping
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some remote areas in Asia.
Returns & Exchanges
We stand behind our boards 100%, but we understand that sometimes a return or exchange is necessary. Here’s our hassle-free process:
Our Return Policy
- Returns accepted within 15 days of receiving your order
- Item must be unused and in the same condition as received
- Original packaging with all tags attached required
- Proof of purchase required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- SOFT BOARDS (due to their porous nature and potential for water absorption)
- Any products that have been used in water or show signs of wear
- Custom or special order items
How to Initiate a Return or Exchange
Step 1: Contact Us
Email our customer service team at [email protected] within 15 days of receiving your order. Use this template to ensure we have all the information we need:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Driff Surf Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product)]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Wait for Approval
Our team will review your request and respond within 2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Return shipping label (for defective/wrong items)
Step 3: Ship Your Return
Once approved, pack the item securely in its original packaging and ship to:
Driff Surf Store Returns2113 Bowen Dr
Montgomery, US 36106
Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable
- For exchanges, we’ll ship your new item once the return is received
Refund Timeline
While we process refunds quickly, please allow:
- Credit card payments: 5-10 business days to appear on your statement
- PayPal payments: 3-5 business days
We’ll send you an email confirmation when your refund has been processed.
Damaged or Defective Items
If your board arrives damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage and packaging
- We’ll arrange for a return shipping label and expedite your replacement
International Returns
For our global customers (excluding some remote areas in Asia):
- Return shipping costs are the customer’s responsibility
- Please mark the package as “Returned Goods” to avoid customs charges
- Original shipping fees are non-refundable
- Refunds will be issued in USD
Need Help?
Our surf-loving customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll get back to you within 24-48 hours.
Now get back to what really matters – finding your perfect board and hitting the waves!
The Driff Surf Store Team