Welcome to Driff Surf Store! These Terms and Conditions outline the rules and regulations for using our website at glideswaves.com and purchasing our surf products. By accessing this website and making a purchase, you agree to these terms in full.

Quick Summary: We’re stoked you’re here to find your perfect board! These terms are designed to protect both you and us while ensuring you have the best shopping experience possible. Please read them carefully before making a purchase.

1. About Us

Driff Surf Store is an online retailer specializing in high-quality surfboards and related equipment, located at 2113 Bowen Dr, Montgomery, US 36106. Our website offers various surfboard types including bodyboards, longboards, shortboards, skimboards, and SUP boards.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases
  • Understand that some products may require skill to use safely

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our products, including colors and features. However, actual colors may vary slightly due to monitor settings. All measurements are approximate.

3.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we’ll notify you and either cancel that item from your order or discuss alternative options.

3.3 Special Considerations

Some products have special handling requirements:

  • SOFT BOARDS: Due to their porous nature, these cannot be returned for hygiene reasons
  • Custom or special order items are non-returnable
  • All surfboards are designed for use by individuals with appropriate skill levels

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but this won’t affect orders already placed.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: via EMS for orders over $50 (15-25 business days after shipping)

5.2 Delivery Areas

We ship worldwide except to some remote areas in Asia. Please contact us if you’re unsure about delivery to your location.

5.3 Delivery Issues

You’re responsible for:

  • Providing accurate delivery information
  • Any additional customs fees or import duties
  • Inspecting products upon delivery and reporting any damage within 48 hours

6. Returns and Refunds

6.1 Return Policy

Our hassle-free return policy:

  • 15-day return window from delivery date
  • Items must be unused and in original condition with all packaging
  • Proof of purchase required
  • Non-returnable items: SOFT BOARDS, used products, custom orders

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for approval and instructions
  3. Ship item to our returns address

Customers are responsible for return shipping costs unless the return is due to our error.

6.3 Refunds

Refunds:

  • Processed within 5 business days of receiving return
  • Issued to original payment method
  • Shipping fees are non-refundable
  • International refunds are issued in USD

7. Intellectual Property

All content on this website (logos, text, images, etc.) is the property of Driff Surf Store and protected by copyright laws. You may not:

  • Reproduce, duplicate, or copy any content without permission
  • Use our trademarks without express written consent
  • Use any automated systems to extract data from our website

8. Liability Limitations

8.1 Product Use

Surfboards and related equipment are designed for use by individuals with appropriate skill levels. Driff Surf Store is not liable for:

  • Injuries resulting from product use
  • Improper use of products
  • Weather or water conditions affecting product performance

8.2 Website Use

We strive to keep our website accurate and available, but we cannot guarantee:

  • Uninterrupted access to the website
  • Complete absence of errors
  • Immediate correction of all inaccuracies

8.3 Maximum Liability

Our maximum liability to you for any claim related to these terms or your use of the website shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of the site after changes constitutes acceptance.

11. Governing Law

These Terms and Conditions are governed by the laws of the state of Alabama, USA. Any disputes shall be resolved in the courts of Montgomery County, Alabama.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Mail: Driff Surf Store, 2113 Bowen Dr, Montgomery, US 36106

Final Note: We’re committed to providing you with quality surf products and excellent service. If any part of these terms is unclear or you have concerns, please reach out before making a purchase. Now get back to what matters – finding your perfect board and hitting the waves!

The Driff Surf Store Team